Should i request feedback on ebay

Because we don't know when a buyer has actually paid, buyers are allowed to continue using eBay as they normally would, and that includes leaving Feedback. However, eBay will remove any neutral or negative Feedback left by the buyer in any of these cases: The buyer doesn't respond to the unpaid item process. The response indicates that the buyer isn't following eBay guidelines for example, the buyer ended up purchasing the item somewhere else. The buyer ends up getting suspended for the unpaid item or a different policy violation.

Sellers used to be able to leave negative Feedback for buyers. Unfortunately, we found that when buyers had bad experiences with sellers, they were often reluctant to leave neutral or negative Feedback out of fear that the seller would retaliate by leaving negative Feedback for them. And when buyers did receive unfair negative Feedback, they usually decreased their shopping on eBay.

Overall, it became clear that the fear of retaliatory negative Feedback made it more difficult for good sellers to distinguish themselves from not-so-good sellers, and made the Feedback system as a whole less reliable.

If you experience a problem with a buyer please report it to us using the seller reporting hub and we'll follow up. Specifying what types of buyers are allowed to purchase from you can be effective protection, so we encourage sellers to add buyer requirements to their listings.

We also provide enhanced Feedback protection for unpaid items. See what else eBay is doing to protect sellers. How that Mutual Feedback Withdrawal no longer exists, is it still possible for buyers to change or withdraw their Feedback? Buyers can revise Feedback they've left for sellers in the case of a mistake. Unlike Mutual Feedback Withdrawal, buyers will be able to change the actual comment itself, not just withdraw the rating. Please see the Feedback Withdrawal and Removal page to review the guidelines for Feedback removal.

Timing and taking a personalized approach to the request can be the difference between success and failure here. It is possible to take this on by yourself: compiling a list of buyers, creating a personalized message for each one and sending the message after the goods have been delivered. Alternatively, automated software such as xSellco Feedback can speed up the process and generate positive reviews while you focus on other aspects of your business. The more positive feedback you have, the more attractive your product listings become to buyers trying to figure out which seller looks the best.

Try xSellco now. In Best practices , eBay 3 min read. Provide feedback for your buyers Feedback is something that many people overlook—and it goes both ways. That means: On-time shipping Tracking numbers for your products Respond to any complaints politely and without keeping them waiting. This wraps up the majority of purchases. Think hand-written notes have gone out of style? Think again! In Feedback 3 min read. Be Prompt in Your Payment One way to bolster your feedback and reputation is to be a buyer.