Should i buy sears protection plan

If you wish to use someone outside of their network, it is advised that you discuss this option with them first to ensure that you will have coverage. Once the claim is made, expect authorization in as little as two hours during regular business hours or within 24 hours if made during non-business hours.

As the company is still operating, however, customers do have the ability to leave reviews for services they have received. Of the reviews, we discovered that the majority of them are negative. Complaints range from issues with customer service representatives to service providers not showing up or taking too long to make repairs. Although the number of reviews received is below average for a home warranty company, the high number of negative reviews in proportion to good reviews is something to consider before you purchase.

We selected national provider Choice Home Warranty to compare with Sears Home Warranty because of its name recognition in the industry, plan prices, and exclusions. There are similarities in plan choices, but Sears Home Warranty has a choice of three plans while Choice Home Warranty has only two. Both plans provide coverage for appliances and major home systems and they are equally matched in the type of coverage they provide.

While the plan prices for both companies are above average, Sears Home Warranty makes up for this by offering benefits, such as a free heating and air cooling check each year, discounted oil change and tire rotations, and discounts on non-covered repairs.

This discount brings the monthly fee closer in line with its competition. Since both companies have a long list of exclusions, we turned to the payout caps of each company to determine our winner. This is where Sears Home Warranty really has the edge. Although the name recognition of the Sears Warranty Company and its parent company tends to help offset a lot of the negative aspects of this company, the financial issues that it faces are a point of concern.

Sears Home Warranty offers one of the highest payout caps on the market, allows you to choose and customize plans, and is reasonably priced. You can also benefit from the add-ons for maintenance and auto care.

Despite the few hiccups Sears Home Warranty has had in the last couple of years, these positive features make this company worth considering for coverage. During the review process, we use metrics from our home warranty review methodology to assess a company's plans. We not only look at the monthly and yearly cost you pay, we also take a look at the overall costs that may include service fees, price add-on, and above-limit costs. In addition, we evaluate exclusions to coverage, complaints filed, Better Business Bureau ratings, and how the company stacks up to the competition in terms of price, coverage, price caps, and overall customer satisfaction.

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I Accept Show Purposes. Your Money. Personal Finance. Your Practice. Popular Courses. In July after several calls and threatening to involve my lawyer, I was told that the information was finally entered and a decision to replace the refrigerator or cash value will be determined, by case management. I will request a supervisor name and number for follow-up, some of the clerks will not provide that info, and others will provide a phone number and extension but the extension always never work.

I ask why have I not been contacted concerning progress with my case I informed customer services that I have been waiting since April 19, for a replacement, and all I have been getting is excuses to date. I decided to spend my money and purchase a new refrigerator to replace the Kenmore Elite with a General Electric better quality. Know we are at the end of August, and I have not gotten any satisfaction. Sears is not holding up to their side of the contract. The only thing is that they left out how long it will take, or honor customer satisfaction.

The protection plan states: "Worry -free coverage, Replacement guarantee-if we can't fix it, we'll deliver and install a new one, Service promise- we'll fix it on our first service visit". I strongly feel that their service are deceptive practices, because people will give up. It is now time for my lawyer to look into what I feel is deceptive practice. My wife name is on the contract, however, I take care of all our home financial concerns.

Do not pay for this warranty!! It takes over a month to get a tech to come out to fix something. I questioned if this is even a legit company.

The customer service agent assured my they were. Sears Home Warranty has lately been taking long periods of time to complete repairs on our appliances. The first three service calls we arranged were handled fairly quickly, but a remedial fix for our range, which required a kit-type connecting wire to the electric burner, took over a month.

There's also a problem contacting Sears Home Warranty. Their phone banks are choked with calls, apparently, and you're going to listen to literally hours of elevator music before an agent answers your call, and there's no guarantee you'll be successful.

I tried emailing them, and even that form of contact has significant delays: The automatic response to email inquiries tells you they're jammed with customer communications. Now we're waiting for a repair of our clothes washer, and it appears more weeks will pass before that issue is resolved. We're on our third load of dirty clothes being carted to a local laundromat. That's not what I expected from a company like Sears. I called for repair and the repairman declared that my refrigerator had an unrepairable manufacture defect.

A second repairman came out to recheck the problem and agreed it was unrepairable. In March , I submitted several claims for a replacement refrigerator. Several representatives have promised a replacement my refrigerator within 5 days.

They have refused to give me the contact information for their Manager. They refuse to send any written communication and now they are claiming their computers are down. I plan to alert the media if they do not satisfy my service agreement. We called Sears to look at our dishwasher. Came out and said it can't be fixed. He said. Called every day and told us the computer system was down.

Lying to me every day. So I went and bought another one! I will never use sears again!!! We believe everyone deserves to make thoughtful, informed purchase decisions.

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Get special offers, advice and tips from Retirement Living delivered to your inbox. Sears Home Warranty Service Quality. Coverage Area. Customer Service. Overall Rating. Bottom Line Home warranties offer peace of mind when it comes to protecting appliances in your home. Choice Home Warranty Affordable Options. Sears Home Warranty Review The National Association of Certified Home Inspectors appliance and home systems life expectancy charts list many appliances and home systems that can last a decade.

More expensive than most other home warranty plans Limited time in the home warranty business. Sears Screenshot — Avg. Appliance Replacement Cost.

Recent Reviews. Write Review. Featured Review. June 26 AM. Only the Appliance and Whole House Plans offer coverage for appliances. These plans provide protection for major appliances, including your refrigerator, dishwasher, clothes washer, clothes dryer, built-in microwave, range, oven, and cooktop.

Note: Coverage may vary by state, so read your contract to understand the terms, conditions, and limitations for your area. This is not unusual for home warranty providers.

Sears appliance warranty coverage begins 30 days after purchasing coverage. It will last for 12 months and automatically renew at the end of the term. Customers will be notified of any rate or coverage changes 30 days before the term length is up. Homeowners with Sears plans pay a monthly cost instead of an annual premium. Below are the prices for the three Sears home warranty plans. The service fee, or deductible, increases with the plan that provides more coverage.

To file a claim and keep track of its status, use the Sears portal to log into your account. The technician not only [corrected] the problem, it also clearly explained the root cause. He was timely, very professional, and knowledgeable. He completed the job in no time, and my old dryer is as good as new. Thank you so much!!! A Sears appliance warranty plan comes with unique perks, such as free preventative checks for your heating and cooling systems and discounts on oil changes.